Connect Gmail / Outlook

A connected Gmail (including Google Workspace) or Outlook (Outlook.com, Hotmail, Microsoft 365) mailbox does two things: replies sent from the Inbox go out from your own mailbox, and your contacts' replies land in PingsYou on their own.

#How to connect

1. 1
   Go to Settings → Gmail / Outlook mailbox (or the Replies inbox step of the setup wizard).
2. 2
   Click Connect Gmail or Connect Outlook.
3. 3
   Sign in with Google or Microsoft and allow reading and sending email. PingsYou never sees your password.
4. 4
   You come back to PingsYou with the status connected. From now on we fetch new replies every minute.

#What you get

• You reply from your own address. A reply from the Inbox lands in your "Sent" folder and the whole conversation stays in one thread. Above the reply box you see From: your address · via Gmail.
• Replies land in the Inbox on their own. When a contact replies to your email or writes straight to your address, we bring it into PingsYou. AI sorts it like any other reply.
• Optional: the Send campaign replies to… switch makes customers reply to campaigns at your address. You see the reply in your mailbox and in the Inbox.

#Privacy

• We only read replies from your contacts or replies to emails sent from PingsYou. Never any other email.
• For a new message we first look only at the sender and the thread. We fetch the content only after a match.
• We do not fetch old email - only what arrives after you connect.
• Access is encrypted. Disconnect removes it right away.